ECOSOFT WEBSHOP T&Cs

 

CONDITIONS OF SALE (“CONDITIONS”)

Ecosoft.co.uk is a site operated by J&F Export Services Ltd (“we” or the “Company”). We are registered in England and Wales under company number 4615698, with registered office address and main trading address at Basford Lane Industrial Estate, 16 Brooklands Way, Leek, Staffordshire ST13 7QF
United Kingdom. Our VAT number is 810 6043 75.

To contact us, please email at ecosoft.uk@ecosoft.com or phone us on +44 (0) 1538 399 048.

By placing an order, you confirm that you accept these Conditions. We recommend that you print a copy of these Conditions for future reference.

You can find everything you need to know about us and our products on our website at www.ecosoft.co.uk before you order. We also confirm the key information to you in writing after your order, by email to the email or other address provided by you.

 

Orders and Acknowledgements

Order Confirmation: We use the email address provided to contact you to confirm we’ve received your order. If you do not receive a confirmation, please get in touch.

Order Rejection: Sometimes we reject orders, for example, because a product is unexpectedly out of stock or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

 

Payments

Charges: We will usually charge you when you place your order for Goods, unless otherwise indicated.

 

Late Payments and VAT

Interest on Late Payments: If we’re unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

VAT Adjustments: If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

 

Delivery and Delays

Delays Outside Our Control: If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and will do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team on ecosoft.uk@ecosoft.com or +44 (0) 1538 399 048 to end the contract and receive a refund for any products you have paid for in advance, but not received.

 

Product Description

Product Variations: A product’s true colour may not exactly match that shown or its packaging may be slightly different. All sizes, weights, capacities, dimensions, and measurements indicated on our website or in our brochures are stated in good faith as being approximately correct and we don’t accept liability for any deviations from them.

 

Consumer Rights

Legal Right to Change Your Mind: For most of our products bought online or over the telephone, including rental products and associated installation services, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

Deadline for Changing Your Mind:

  • If you change your mind about goods, you must let us know no later than 14 days after the day we deliver your product. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.

Installation Commencement: If you want us to commence installation of the goods prior to expiry of the 14 days, you will still have the right to cancel the order for the goods within the period of 14 days from delivery. However, if installation has already commenced, you will be liable to pay our standard installation fee.

How to Let Us Know: To let us know you want to change your mind, contact our Customer Service Team by email at ecosoft.uk@ecosoft.com or +44 (0) 1538 399. You will then be given a returns reference.

 

Returns

What is the return or exchange period?

You must return the good(s) to us within 14 days of cancelling your order once you have received approval for this. No returns will be accepted without prior authorisation in writing by our returns team. Items returned without prior approval cannot be accepted and may be disposed of.

You can return any item within 14 days after the day you received it, as long as it has not been used. 

How will refunds be processed?

Once a return authorisation is issued, the goods (in original packaging and as received) must be received by our returns department within 14 days. We are unable to accept returned items after this time.

Under what circumstances can items be returned or exchanged?

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 14 days after delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item). 

Which categories of items are eligible/ineligible for return?

  • Items not returned in the condition they were received.
  • Items that have been in contact with water.
  • Items that have obvious signs of use.
  • Items that are returned more than 14 days after returns authorisation.
  • Items that you received more than 14 days ago.

Who covers the shipping costs for returning items?

The customer. 

Refunds: We only refund standard delivery costs. We don’t refund any extra you have paid for express delivery or delivery at a particular time.

Refund Reductions: We reduce your refund if you have used or damaged a product or to the extent another charge (such as installation fees) is outstanding from you. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new,” price tags have been removed, the packaging is damaged, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.

Refund Timing: If your product is goods that haven’t been delivered or that we’re collecting from you, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

 

Product Issues

Product Problems: If you think there is something wrong with your product, you must contact our Customer Service Team on ecosoft.uk@ecosoft.com or +44 (0) 1538 399 048. We honour our legal duty to provide you with products that are as described to you on our website and brochures and that meet all the requirements imposed by law. See our summary of our guarantee below. This does not affect your legal rights. For detailed information on your legal rights, please visit the Citizens Advice website www.citizensadvice.org.uk.

Damaged or Lost in Transit: Where we have arranged delivery transport, we will repair or replace Goods damaged or lost in transit to the place of delivery provided that you notify us, within 48 hours of such damage or loss by emailing us on ecosoft.uk@ecosoft.com or +44 (0) 1538 399 048.